Select from these workshops, or we will custom tailor one to meet your specific requirements, utilising the skills of adult learning, role-play and audience participation and interaction:
Every business no matter how big or small will at one time or another experience some form of conflict. Discover the way to resolve these disputes through facilitation and mediation. Often a third party can negotiate a satisfactory solution. There are seldom satisfactory outcomes without a degree of “give and take”. The best result is a win-win situation; find the ways to achieve this result.
When answering difficult questions:
Does your company suffer from a lack of effective communications? Effective communication underpins all aspects of modern society, from business to personal endeavours. The need to communicate effectively makes good business sense, reducing misunderstanding, providing clarity of direction and demonstrating the benefits of your products and services to others. Yet, sadly, despite its obvious importance to the bottom line, it is one of the most neglected skills in business today.
The only constant in this world is change. Accepting this as a reality will enable you to develop your skills to be an effective contributor in a world of change. Considering the potential for many changes in most organisations, branch business planning and strategic and operational goals, it is imperative that managers have an understanding of the successful and effective management of change. It’s time to ensure that everyone in your organisation shares the “new” vision in order that the organisation’s aspirations can be achieved, and that everyone is on the same page. Learn how not to be intimidated by change, and seek the opportunities offered.
The focus of the workshops will be on prioritising and utilising time management resources available to all. The ultimate aims are to offer strategies which will result in increased productivity, improved harmony and a lower stress level of operation!
Everybody is a “salesperson”, whether you are a receptionist, town planner or engineer. Customers see the person they are dealing with face-to-face, on the phone or by email as the representative of that organisation. You become the XYZ Company in their eyes. How well do you “sell” the organisation? Do you do all the lead up work and then fail to deliver? Do you provide a favourable impression of the organisation you represent? Learn how to become a more efficient “salesperson” and watch the reputation of your organisation grow.
Does your organisation have a Vision and Mission Statement? Does all of your staff know it? And is it clearly displayed in your places of business? The importance of sharing the Vision cannot be overstated. Less than 20% of businesses or organisations have one, yet approximately 95% of successful businesses or organisations do. It’s time to ensure everyone in your organisation shares the vision in order that the organisation’s aspirations can be achieved, and that everyone is on the same page.
The importance of a team, working towards a common goal, cannot be over stressed. A cohesive team is the foundation of most successful ventures and the need to build a team that works together (Together Everyone Achieves More), rather than a group of individuals, should be the aim of management irrespective of the objectives. This session examines the dynamics of a team; and how to utilise individual talents and strengths to achieve the common goal.